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Data protection policy

Privacy and data protection charter

We undertake, within the framework of our activities and in accordance with the legislation in force in France and in Europe and in particular the General Data Protection Regulation No. EU/2016/679 of April 27, 2016, to ensure the protection, confidentiality and security of the personal data of the users of its services, as well as to respect their privacy.

The commitments described in this Charter are in line with the values and operating principles of our company.

To ensure they are properly applied, we have appointed a Data Protection Officer (DPO), who is a contact specialized in the protection of personal data, both within ATELIER MAISHO and in its relations with the Commission Nationale de l'Informatique et des Libertés (CNIL).

1. About the personal data we collect

We may collect personal data about you when you visit our website and create a customer account and/or place an order.

The following can be collected:

  • your identification data (surname, first name, e-mail address, telephone number, message, zip code);
  • our communications (by email or otherwise);
  • the type of domain you are connecting to;
  • the IP address assigned to you ;
  • the date and time of your access to our Site;
  • location data or any other data relating to the communication ;
  • the pages consulted on our Site;
  • browser type ;
  • the platform and/or operating system you are using;
  • order history, delivery incidents, complaints, search engine and keywords used to find the site;
  • your navigation preferences ;
  • your communication preferences ;
  • your financial data: payment information and bank details.

Nevertheless, we are committed to collecting your personal data in a fair and transparent manner, and this requires obtaining your prior consent.

2. How we use the personal data we collect

In France, personal data is protected in particular by law no. 78-87 of January 6, 1978, law no. 2004-801 of August 6, 2004, article L. 226-13 of the Criminal Code, the European Directive of October 24, 1995 and the General Data Protection Regulation no. EU/2016/679 of April 27, 2016.

As the party responsible for processing the data it collects, we undertake to comply with the aforementioned legal provisions in force, and can be contacted by e-mail at ateliermaisho@gmail.com or by telephone at 01 47 57 89 55.

We collect your personal information for the following purposes:

  • Preventing and combating computer fraud ;
  • Conduct communication campaigns;
  • To enable browsing on the Site and the management and traceability of services consulted by the user ;
  • Enable you to identify yourself and manage your orders and deliveries,
  • Adapted communication,
  • Product improvement,
  • To improve navigation on the Site;
  • Send newsletter ;
  • Conduct optional satisfaction surveys at https://ateliermaisho.fr.

These purposes are based on the Company's legitimate interests and on your consent.

In view of the above, users who agree to enter their information do so with full knowledge of the facts .

You will then be informed whether or not you are required to provide this information.

Only ATELIER MAISHO collects information, but third parties may also place cookies and therefore collect data, for which ATELIER MAISHO declines all responsibility.

The third parties concerned include, but are not limited to:

Finally, we only collect data for the legal retention period, i.e. :

  • Form: up to 13 months
  • Newsletter: until unsubscribe (+ unsubscribe button)
  • Cookies: every 6 months;
  • Customer account: until deletion

Finally, we may use previously anonymized user data for statistical studies.

3. Data collection methods

The majority of the data we collect is communicated by your active intervention.

Thus, we collect the data you transmit to us in the contact form and/or when creating your customer account.

In addition, other data, such as the date and time of your accesses, the pages consulted or your location data are collected automatically, through the servers consulted and the cookies placed on our Site (see point 5).

4. Data security measures

We take the necessary measures to ensure the security of your personal data.

We would therefore like to point out that we implement technical and organizational security measures to protect your personal data against access, disclosure, malicious destruction and alteration.

This includes limiting the number of people authorized to access your data, in particular our staff and our delivery personnel.

This security also applies to third parties, and in particular to our service providers, whom we ask to comply with its security principles. For this reason, we only communicate personal data to authorized service providers domiciled in the European Union, and we require them to comply with the principles set out below.

All our staff are also made aware of the need to protect the personal data made available to them in the course of their duties, and we ensure that they comply with the rules in force.

5. Use of Cookies

Definition

A cookie is a text file that may be saved, subject to your choices, in a dedicated space on the hard disk of your terminal (computer, tablet, etc.) when you use your browser to consult online services. It is transmitted by the website server to your browser. Each cookie is assigned an anonymous identifier. The cookie file enables its issuer to identify the terminal in which it is stored for the duration of the validity or storage period of the cookie concerned. A cookie cannot be traced back to an individual. When you visit the https://ateliermaisho.fr/ website , we may install statistical cookies, subject to your choice, on your computer .

Purpose of cookies

We use cookies and other data stored on your device to :

  • Preventing and combating computer fraud ;
  • Conduct communication campaigns;
  • To enable browsing on the Site and the management and traceability of services consulted by the user ;
  • Allow you to identify yourself and manage your orders;
  • To improve navigation on the Site;
  • Conduct optional satisfaction surveys at https://ateliermaisho.fr.

What information is affected by cookies?

A cookie will mainly contain :

  • The name of the website it comes from,
  • How long the cookie will be stored on your device,
  • A unique number, usually assigned at random

Cookies used on the ATELIER MAISHO website

We use the following categories of cookies on the Site:

  • Strictly necessary cookies: These cookies are essential to enable you to browse the Site and take advantage of its functionalities. Without these cookies, the services you request, such as remembering your identifier, cannot be provided.
  • Performance cookies: These cookies collect anonymous information about how people navigate the Site. By way of example, we use Google Analytics cookies to help us understand how users arrive on the Site, navigate or use the Site and thus highlight areas for improvement, particularly in terms of navigation and marketing campaigns. The data stored via these cookies does not record any data that could identify a specific person.
  • Functionality cookies: These cookies remember your choices, such as the location at from which you logged on, your language preferences, and your search criteria for products or services. This information can be used to offer you a more personalized experience and more relevant to your expectations. The information collected via these cookies may be anonymized and does not enable us to track your browsing habits on other websites.

Controlling and disabling cookies

You can adjust your browser or device settings to allow or block cookies. For more information on these features and to define your cookie settings, please consult the instructions provided by your browser or device. If you choose to disable cookies, as indicated above, some of the features of our websites and services will not be accessible to you.

Cookie deposit

Cookies are placed by ATELIER MAISHO, mainly for navigation management, optimization and personalization of services, but also by third parties.

These third parties deposit cookies to identify your centers of interest through the products consulted or purchased on the site and to personalize the advertising offer addressed to you. They may be deposited while you are browsing our site or when you click on the site's advertising spaces.

Non-exhaustive list of third parties who may deposit cookies:

6. Retention period for personal data

We limit the storage of personal data to the legal period in force:

  • Form: up to 13 months
  • Newsletter: until unsubscribe (+ unsubscribe button)
  • Cookies: your consent is renewed every 6 months;
  • Customer account: until deletion

At the end of this period, we undertake to delete the data from its databases.

7. Exercising your rights

We inform you that you have a right of access, a right to withdraw your consent at any time, a right to access your personal data at any time, a right to access your personal data at any time, a right to withdraw your consent at any time, a right to access your personal data at any time. the right to limit the processing of Users' data, the right to erasure, the right to object to the processing of Users' data, a right to the portability of the data that Users will have provided, where such data is processed automatically on the basis of their consent or on the basis of a contract. and a right to define the fate of Users' data after their death and to choose to whom ATELIER MAISHO will have to communicate (or not) its data to a third party that it will have previously designated as soon as https://ateliermaisho.fr/ is aware of the death, unless their conservation is necessary for or to meet legal obligations.

To exercise your rights, simply send an email to the following address (aterliermaishodpo@gmail.com). We will do our utmost to take all necessary steps as soon as possible.

To protect the confidentiality and security of your personal data, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which you should receive a reply.

In some cases, applicable laws or regulatory requirements authorize ATELIER MAISHO or to refuse to provide or to delete some or all personal data.

8. Modification of the present

We may modify this Charter at any time, in particular because of :

  • the introduction of new services or technologies
  • changes in the legislative and regulatory framework

In the interests of transparency, we invite our users to consult this page as often as they wish to take note of any changes.

9. Complaints to the supervisory authority

Should you wish to make a complaint, please contact us at the following e-mail address : ateliermaisho@gmail.com.

Also, if the amicable solution provided does not suit you, we inform you that you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) whose contact address is :

Commission Nationale de l'Informatique et des Libertés
3 place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07

An online claim form is available by clicking on the following link: https://www.cnil.fr/fr/plaintes/.

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